Well, here is a post about an unusual subject, it is about her carpet cleaner that she damaged and the incredibly good service that she has received from Bissell, the manufacturer.
Let's wiz back in time to when she did the first thing to this poor 'Powerforce 300 Vacuum'. She sliced a bit off the protective rubber layer of the flex, not a clever thing to do, as it then exposed 'live' wires!
Having given herself an electrical shock by picking up the flex and touching the live wire, she bound a strip of electrical insulation take around the wire.
Last week, she was vacuuming the carpet and nudged a picture which was leaning against her desk, it fell forwards onto the flex and 'BANG', there was a flash of flame, a puff of smoke and the motor stopped.
Many a rude word was said, she switched the machine off, unplugged it from the wall, put it into the hall and finished the carpet off by using a hand brush and dustpan.
She called Bissell customer care and spoke with Libby. Luckily, she had purchased the machine directly from the company so Libby had all the details of the purchase and the model number.
Unluckily, she was out of guarantee but then came the good news, when she had told Libby what she had done, her response was "we can fix those problems, take off the extra tools, disconnect the handle, pack it up in a box, write on the box 'LV14-7LH and a courier will pick it up on Monday, the charge will be £75.00".
She did those things and a courier picked it up on Monday at 13.30 hours.
On Tuesday afternoon the refurbishing department telephoned her to say that the machine had been overhauled and her machine was ready to be delivered. 'BLIMEY.. that was quick', she said!
She asked if it could be delivered on Friday, yes, of course, was the response.
Last night she went upstairs and left a note asking for the delivery man to come down our stairs and to bang on our door.
We were in YumYum HQ, this morning, there was a couple of bangs and upon opening up the door, she saw the courier who had collected the machine on Monday.
"Very quick service" said the man, to which she responded "amazing service, this was ready on Tuesday, the only reason you didn't have it to deliver earlier was that I was working and wasn't able to be here, thank you for coming so early". And off he went.
The machine was properly packed with shredded cardboard, she cut open the box and pulled it out.
Oooh, she thought. they've fitted a really nice new long flex, she screwed the handle into position, plugged the flex into a wall socket, switched it on and vroom, the powerful motor made the brushes spin into action on the hall carpet.
Oh, happiness is a great machine made by a company whose customer service is amazing and whose refurbishment section is first class.
Now, unfortunately for me, it's a bright, dry day, so she's going to the allotment, taking with her the cardboard box which she'll cut up and lay between the new raised beds to stop weeds from coming through.
But before that, she's going to send an email to Bissell to congratulate them on their customer service department and the high level of service they give to customers.
I am full of egg and tea, yes, I would prefer her to stay at home and play with me but nothing would grow if she didn't work her allotments, would it?
So I'll doze whilst she works and hopefully, she'll bring us back a few of those really lubbly-jubbly perpetual cabbage leaves that Beaky loves 'cos they're so crunchy.
GeeGee Parrot.
January 19th, 2018.
Let's wiz back in time to when she did the first thing to this poor 'Powerforce 300 Vacuum'. She sliced a bit off the protective rubber layer of the flex, not a clever thing to do, as it then exposed 'live' wires!
Having given herself an electrical shock by picking up the flex and touching the live wire, she bound a strip of electrical insulation take around the wire.
Last week, she was vacuuming the carpet and nudged a picture which was leaning against her desk, it fell forwards onto the flex and 'BANG', there was a flash of flame, a puff of smoke and the motor stopped.
Many a rude word was said, she switched the machine off, unplugged it from the wall, put it into the hall and finished the carpet off by using a hand brush and dustpan.
She called Bissell customer care and spoke with Libby. Luckily, she had purchased the machine directly from the company so Libby had all the details of the purchase and the model number.
Unluckily, she was out of guarantee but then came the good news, when she had told Libby what she had done, her response was "we can fix those problems, take off the extra tools, disconnect the handle, pack it up in a box, write on the box 'LV14-7LH and a courier will pick it up on Monday, the charge will be £75.00".
She did those things and a courier picked it up on Monday at 13.30 hours.
On Tuesday afternoon the refurbishing department telephoned her to say that the machine had been overhauled and her machine was ready to be delivered. 'BLIMEY.. that was quick', she said!
She asked if it could be delivered on Friday, yes, of course, was the response.
Last night she went upstairs and left a note asking for the delivery man to come down our stairs and to bang on our door.
We were in YumYum HQ, this morning, there was a couple of bangs and upon opening up the door, she saw the courier who had collected the machine on Monday.
"Very quick service" said the man, to which she responded "amazing service, this was ready on Tuesday, the only reason you didn't have it to deliver earlier was that I was working and wasn't able to be here, thank you for coming so early". And off he went.
The machine was properly packed with shredded cardboard, she cut open the box and pulled it out.
Oooh, she thought. they've fitted a really nice new long flex, she screwed the handle into position, plugged the flex into a wall socket, switched it on and vroom, the powerful motor made the brushes spin into action on the hall carpet.
Oh, happiness is a great machine made by a company whose customer service is amazing and whose refurbishment section is first class.
Now, unfortunately for me, it's a bright, dry day, so she's going to the allotment, taking with her the cardboard box which she'll cut up and lay between the new raised beds to stop weeds from coming through.
But before that, she's going to send an email to Bissell to congratulate them on their customer service department and the high level of service they give to customers.
I am full of egg and tea, yes, I would prefer her to stay at home and play with me but nothing would grow if she didn't work her allotments, would it?
So I'll doze whilst she works and hopefully, she'll bring us back a few of those really lubbly-jubbly perpetual cabbage leaves that Beaky loves 'cos they're so crunchy.
GeeGee Parrot.
January 19th, 2018.
No comments:
Post a Comment